most frequently asked questions
Due to a peak in orders, our delivery times are currently extended by approx. 1-2 days. Our sincerest apologies for any inconvenience this may cause.
What does HEMA charge for home delivery?
Home delivery within the UK is fixed at £4 on orders below £20.
HEMA offers free home delivery on orders of £20 or more.
Which delivery methods are there & what are their delivery times?
At HEMA you can choose between two different delivery methods:
Have you opted for click & collect?
- Your order will be delivered to your chosen store within 2 - 4 working days. You will receive an email as soon as your order arrives at the store. Your order will be available for collection for 4 weeks.
- If you place your order before 9pm, your order will be delivered to you within 2 - 3 working days. If you are not at home when a delivery attempt is made, a note will be left as proof of the first delivery attempt. DHL will try to deliver your package three times. If this is not successful, your order will be sent back to us.
Does HEMA deliver abroad?
At hemashop.com/gb we only deliver within the UK, however this does not mean that you can't get your favourite HEMA items abroad.
For other countries there is the option of ordering through our Dutch website www.hema.nl. From here we deliver to the following countries:
- Czech Republic
Unfortunately not all of our items can be shipped abroad. Exceptions will be indicated in your shopping basket.
For any further questions on this subject, please contact [email protected].
Which payment methods are available?
At HEMA, your online payment is safe. You can choose between the following payment methods.
- Visa Card
If you don’t feel comfortable paying online, you can choose to collect your order from one of our stores and pay when you pick up your order.
What is HEMA's return & refund policy?
You can return items within 30 days of delivery. To process your return quickly, please ensure that returned products are in their original unused condition and securely packed.
For more information see our returns & refunds page.