FAQs | delivery
Below you will find the most frequently asked questions about delivery for your online order.
Looking for more information or can't find an answer to your specific question? Feel free to contact us via a channel that's convenient for you.
What are the shipping costs?
Home delivery within the UK is fixed at £4 on orders below £20.
HEMA offers free home delivery on orders of £20 or more.
What are the delivery options & times?
At HEMA you can choose between different delivery methods:
Have you opted for click & collect?
- Your order will be delivered to your chosen store within 2 - 4 working days. You will receive an email as soon as your order arrives at the store. Your order will be available for collection for 4 weeks.
- If you place your order before 9pm, your order will be delivered to you within 2 - 4 working days. If you are not at home when a delivery attempt is made, a note will be left as proof of the first delivery attempt. DHL will try to deliver your package three times. If this is not successful, your order will be sent back to us.
Note: Saturday, Sunday and public holidays are not seen as working days.
How do I find my nearest HEMA store?
Go to stores and enter your town/city or postcode.
Where do you deliver to?
At hemashop.com/gb we only deliver within the UK, however this does not mean that you can't get your favourite HEMA items abroad.
For other countries there is the option of ordering through our Dutch website www.hema.nl. From here we deliver to the following countries:
- Czech Republic
Unfortunately not all of our items can be shipped abroad. Exceptions will be indicated in your shopping basket.
For any further questions on this subject, please contact [email protected].
Do you deliver to the British Isles?
Yes, we do deliver to the British Isles.
However, there are exceptions that our courier DHL doesn't deliver to. These exceptions are: all of the Channel Islands & the Isle of Man.
For all other British Isles, please allow up to 8 additional working days (depending upon destination) compared to our usual delivery window.