FAQs | payment
Below you will find the most frequently asked questions about payment for your online order.
Looking for more information or can't find an answer to your specific question? Feel free to contact us via a channel that's convenient for you.
What are the different types of payment methods?
At HEMA, your online payment is safe. You can choose between the following payment methods.
- Visa Card
Are there any extra costs accompanying the different payment methods?
No, HEMA does not charge any extra costs for any of the payment methods on offer.
Is it safe to pay online at HEMA?
Yes, your online payment at HEMA is safe. Pages on which personal details are shown or entered are secured with an SSL certificate (indicated by https and/or a padlock icon at the top or bottom of the web page). If you do not see these, please do not proceed to payment.
If you don’t feel comfortable paying online, opt to collect your order from one of our stores and pay when you pick up your order.
How do I know if my payment was successful?
When an order has been successfully placed, a confirmation email is automatically sent within several minutes. If you did not receive your confirmation email, it may have ended up in your spam folder.
If the email is not in your spam folder, go to my orders and check if the order was successfully placed. If your order is not in the list, you will need to place your order again.